Trusted Brands

Frequently Asked Questions (FAQs)

Welcome to the Loon.qa Help Center. Find answers to the most commonly asked questions about our products, orders, delivery, returns, and more.

📦 Orders & Delivery

Q: How long does delivery take?

A: Standard delivery within Qatar takes 1–3 business days. Orders outside Qatar may take longer, depending on the destination.

Q: Do you offer same-day delivery?

A: Yes, same-day delivery is available within Doha for select items. Contact our support for confirmation.

Q: How can I track my order?

A: Once your order is shipped, you’ll receive a tracking link via email or SMS.

🖨️ Products & Compatibility

Q: Are the cartridges you sell original?

A: Yes, all our cartridges are 100% original and sourced directly from authorized distributors.

Q: How do I know if a cartridge is compatible with my printer?

A: Each product page includes a list of compatible printer models. You can also contact our team for help.

Q: Do you offer printer installation support?

A: Yes, we offer basic installation support for select printers. Contact us for details.

💳 Payments & Invoicing

Q: What payment methods do you accept?

A: Cash On Delivery.

Q: Will I receive an invoice?

A: Yes, a digital invoice will be emailed to you once your order is confirmed.

🔁 Returns & Cancellations

Q: Can I return or exchange a product?

A: Yes, you can return products within 7 days of delivery if they are unopened and in original condition.

Q: How do I cancel an order?

A: Orders can be canceled before they are shipped. Contact our customer service team immediately for cancellation requests.

📞 Support & Contact

Q: How do I contact customer service?

A: You can reach us via our Contact Us page, email, or WhatsApp. We’re here to help!

Q: What are your support hours?

A: Our support team is available from 9 AM to 6 PM, Sunday to Thursday.

Don’t see your question here? 👉 Contact us — we’re happy to help!

Need Any Help?

We are here to help you with any question.